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Application Support Analyst (1st Line / Helpdesk)

Posted 3 days ago by Kate+Co
Location Solihull Job Type Full Time - Permanent
Salary £18k - 20k per year + Excellent Package Sector IT
Reference RW140819

Application Support Analyst - Solihull - £18k-£20k

My client an industry leader are actively recruiting for an Application Support Analyst to support internal and external customers.

In your role you will be responsible recording, triaging, monitoring, escalating and reporting customer incidents and managing the implementation of change. You will ensure that all incidents are recorded in the help desk system and managed through to resolution.

Key Responsibilities:

  • Provide support to end users across the business in response to requests and incidents raised
  • Implement application enhancements or configure change
  • Escalate high priority calls
  • Deal with user incidents in a prompt and professional manner
  • Ensure all incidents are recorded
  • Provide initial assessment of all incidents, first time fix where possible 
  • Review and analyse incidents to identify trends to identify root cause

Experience:

  • 1st Line / helpdesk experience - Essential
  • Application support experience 
  • Proven track record of incident management and customer service
  • Experience of call logging systems - Ideally Remedy
  • Ability to learn new application packages quickly

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Kate+Co

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http://www.kateandco.com

Kate+Co are an intelligent recruitment consultancy based in the heart of Solihull, specialising in Business Support, Finance, Human Resources and Sales & Marketing. We assist great people with thei...

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Office Location: 2nd Floor 141 High Street, Solihull, West Midlands, B91 3SR
Phone Number: 0121 705 0077