Contact Centre Advisor

Posted 2 months ago by Castle Employment Agency Ltd
Location York, North Yorkshire Job Type Full Time - Permanent
Salary Up to £19500 per annum + + excellent company benefits Sector Customer Service

Castle Business Support division in York are looking to recruit numerous Contact Centre Advisors for a continuously growing and award-winning client in the centre of York for their Member Services Department. This is an amazing opportunity to join a well-established company of over 100-years old and has almost 1-million members.

The Contact Centre Advisors are the first point of contact for customers, some of the duties will consist of;

  • Receive inbound calls from customers, assisting with their needs using your training, initiative and judgement to provide the appropriate guidance and advice
  • Build rapport and relationships with customers in a positive, understanding and caring way
  • Use your initiative and judgement to provide the most appropriate information and advice to help members navigate the claims journey
  • Take responsibility for identifying training and coaching needs to enhance personal performance and development
  • Work within a service orientated environment, working under pressure to meet customers' needs
  • Recognise complaints, acknowledge and resolve at first point of contact where possible or escalate appropriately

The right candidate will have the following requirements;

  • Active and effective listening skills
  • High level of empathy and resilience
  • Excellent telephone manner and an ability to adapt different situations
  • Enthusiastic, passionate and positive
  • Computer literate

This will be working full time Monday to Friday, working either 10am-6pm, 11am-7pm or 12pm-8pm earning a salary of £19,500 per.

This position comes with excellent company benefits such as;

  • 35 days holiday
  • Company health membership
  • Free onsite parking
  • Cycle to work scheme
  • Free hot drinks
  • Free fruit
  • Employee engagement events
  • Free onsite gym
  • 6 weeks training programme

Our client is working towards a start date of Monday 13th May 2019, where you will attend a 6 weeks' training programme Monday to Friday 9am-5pm. Successful candidates must be available for the whole 6 weeks training.

If you wish to apply for one of these positions please email your CV and your shift preference to or or call us on 01904 405251.

Castle Employment is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us.

Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.

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Castle Employment Agency Ltd


Welcome To Castle Employment Agency We are a leading recruitment & human resource consultancy with a reputation for delivering successful staffing and HR solutions across all sectors. Established f...

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Office Location: 15 York Place, Scarborough, North Yorkshire, YO11 2NP
Phone Number: 01723 365432