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Customer Satisfaction Analyst

Posted 2 months ago by Meridian Business Support
Location Exeter, Devon Job Type
Salary £18122 - £18666 per annum Sector Admin/Secretarial

Do you have an eye for detail?

How would you like to work in a modern office in Exeter where your excellent admin and IT skills can be put to good use?

If this sounds appealing call Andy now 01392 423301 to learn more about this exciting role!

Your new role

  • You will be analysing content between customer and client by evaluating the content of the telephone calls and written communication.
  • Providing feedback on adherence to policies and appropriate procedures used to enable clients to deliver outstanding customer services.
  • Inputting evaluation results and comments on to the software system.

What you'll need to succeed

  • You will need to be a highly effective communicator. Both verbal and written skills are essential for this role, as well as the ability to work well under pressure and to deadlines.
  • It literacy is essential along with good accurate keyboard skills.
  • Make outbound calls to survey customer service levels.
  • Input survey results
  • Due to the urgent nature of the role, candidates will need to be available immediately.

What you'll get in return:

  • You will get a competitive salary which increases after successful completion of 6 Months probation period.
  • Excellent working environment.
  • You will join a supportive team with excellent learning and development opportunities and start a successful career with an established and successful business.

Working Hours: 9.00 - 5.30 Monday to Friday

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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Meridian Business Support

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http://www.meridianbs.co.uk

Meridian Business Support was established in 1989 and is one of the largest multi-award winning, independently owned recruitment companies in the UK specialising in permanent positions, temporary a...

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Sector Specialisms: Admin/Secretarial, Construction / Architecture, Customer Service, Driving, Industrial, Technical
Office Location: Trident 3, Trident Business Park, Manchester M22 5XB
Phone Number: 0161 929 3849