Customer Service Advisor - complaints

Posted 4 months ago by Wote Street People
Location Basingstoke, Hampshire Job Type Full Time - Permanent
Salary Up to £23000 per annum + free parking Sector Customer Service

Key Responsibilities
Customer Success - Complaints

We have an opening for a complaints customer service advisor within the financial industry .

The role -
Make sure that all complaints are administered, investigated and resolved in accordance with regulatory requirements and company standards.
Identify the root cause of a complaint as part of fair and thorough complaint investigations, ensuring all complaint points are fully understood and responded to Ensure that fair outcomes are achieved for each customer.
Update the Complaints Management System providing a clear and concise audit trail.
Action general complaint queries.
Look for opportunities to identify ongoing issues and eliminate repeat complaints in order to improve our overall customer experience.
Assisting the team when required by taking on additional tasks or key activities to manage workloads. This tasks include merchant on-boarding, fraud processing and customer service email & telephony queries.
Aiding and support when required to the business to improve the handling of Complaints day to day.

The ideal candidate will have
The ability to work under pressure and to be able to show a flexible and adaptable approach.
Good time management skills, with the ability to review, organise and prioritise.
Exceptional customer Service skills.
Excellent written and verbal communication skills.

Previous complaint handling is essential in Financial Services

Salary £23k
free parking

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Wote Street People


Wote Street People are a single site recruitment service based in Basingstoke. We service the North East Hampshire area, predominantly supporting small to medium sized businesses. We have evolved o...

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Sector Specialisms: Accountancy, Admin/Secretarial, Call Centre, Customer Service, Electronics, Engineering, Facilities, Graphic Design, Hospitality, Human Resources, Insurance, IT Sales, Languages, Legal, Leisure, Logistics, Market Research, Marketing, Mechanical, Sales, Utilities, Warehousing
Office Location: Suite 007 Viewpoint, Basing View, Basingstoke, Hampshire, RG21 4RG
Phone Number: 01256 799127