Customer Success - Complaints
We have an opening for a complaints customer service advisor within the financial industry .
The role -
Make sure that all complaints are administered, investigated and resolved in accordance with regulatory requirements and company standards.
Identify the root cause of a complaint as part of fair and thorough complaint investigations, ensuring all complaint points are fully understood and responded to Ensure that fair outcomes are achieved for each customer.
Update the Complaints Management System providing a clear and concise audit trail.
Action general complaint queries.
Look for opportunities to identify ongoing issues and eliminate repeat complaints in order to improve our overall customer experience.
Assisting the team when required by taking on additional tasks or key activities to manage workloads. This tasks include merchant on-boarding, fraud processing and customer service email & telephony queries.
Aiding and support when required to the business to improve the handling of Complaints day to day.
The ideal candidate will have
The ability to work under pressure and to be able to show a flexible and adaptable approach.
Good time management skills, with the ability to review, organise and prioritise.
Exceptional customer Service skills.
Excellent written and verbal communication skills.
Previous complaint handling is essential in Financial Services
|Location||Basingstoke, Hampshire||Job Type||Full Time - Permanent|
|Salary||Up to £23000 per annum + free parking||Sector||Customer Service|