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Customer Service Executives - Halifax

Posted about 1 month ago by Recruit4staff (Wrexham)
Location Halifax Job Type Full Time - Permanent
Salary £25k per year + Lots of Holidays, Discounted Travel, Pension, Sector Accountancy

Recruit4staff is proud to be representing their client - a market leading UK Travel Operator in their search for a Customer Service Team Leader to join their busy and fast paced team in Halifax

For the successful Customer Service Team Leader; our client are offering:
i. £25,000 per annum
ii. Working 5 out of 7 days (Rota'd) - 40 hours per week
iii. Operating hours: 9am - 6pm Monday - Friday, 9am - 5.30pm Saturday, 10am - 6pm Sunday
iv. Permanent position
v. 20 days holiday per annum + Statutory days
vi. Discounted Travel for staff and family members

The role - Customer Service Team Leader:
i. Working for a market leading UK Based Travel company
ii. Plan, coordinate and assign daily workload to the Customer Care team
iii. Supervise the team in providing excellent and outstanding service to customers
iv. Deliver world class service to ensure high customer satisfaction levels
v. Provide back-up assistance to team members when needed
vi. Handle and manage high volumes of customer calls

What our client are looking for in the Customer Service Team Leader:
i. Customer Service Experience in a fast-paced office environment
ii. Ability to organise, prioritise and manage team and own workload to tight deadlines
iii. Manage a diverse range of duties at one time
iv. Experience in dealing with complex conflict resolution
v. Previous work in travel DESIRABLE
vi. Self-motivated, committed to providing the highest levels of Customer Care and a confident leader

Key skills or similar Job titles:
Customer Service, Call Centre, Inbound, Outbound, Travel

Commutable From:
Halifax, Huddersfield, Leeds, Bradford

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

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Recruit4staff (Wrexham)

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http://www.recruit4staff.co.uk

Recruit4staff is an experienced and independently-owned recruitment agency based in North Wales and Shropshire.  Operating from our offices in Wrexham and Telford, we can service businesses across ...

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