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Customer Service Team Lead

Posted 9 days ago by Prestige Recruitment Group Wilmslow
Location Luton, Bedfordshire Job Type Full Time - Permanent
Salary £28000 - £32000 per annum + car allowance, bonus Sector Customer Service
Reference 27195_1568379842

Customer Service Team Lead

This leading UK company are looking for a Customer Service Team Lead to coach and motivate a busy customer service team.

This is a fast-paced environment and will pull on your previous experience of leading a customer service team. On a daily basis you will coach and motivate people individually and collectively. Identify and monitor training needs. Plan, distribute and project workflows, interpret data, handle complaints and liaise with the workshop to ensure customer satisfaction and high quality.

We are looking for a strong leader who can motivate, lead by example and get involved in resolving complaints, learning from it and educating the team. You will take joint responsibility for the site and ensure any issues or concerns are addressed, maintain good relationships with other business areas and ensure there is appropriate resource to meet customer demand.

The successful candidate for this role will have proven experience in a customer service team leader role, strong planning and prioritising skills and be an excellent communicator. You will need strong coaching skills and proven ability to lead, motivate and develop a team in a fast-moving environment.

Hours are Monday to Friday 8am-5.30pm

Salary £28,000-£32,000 based on experience

Car allowance of £250.00 per month

Annual bonus up to 10% of annual salary

20 days holiday plus bank holidays

Prestige are acting as an employment agency to recruit for this position

OTHER OPPORTUNITIES AVAILABLE BOTH TEMPORARY AND PERMANENT

Your local independent with over 2 decades of success. Prestige Recruitment - Placing people with passion.

"Prestige Recruitment is a boutique recruitment agency supplying Office Support staff throughout Warrington and the Cheshire area"

PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful.

PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful.

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Prestige Recruitment Group Wilmslow

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http://www.prestigerecruitmentgroup.com

With you every step of the way Founded in 1996, Prestige Recruitment Group offer a bespoke service that delivers a personal and tailored approach to recruitment. Specialising in Business Services, ...

Live Jobs: 210 - View all Jobs
Sector Specialisms: Accountancy, Admin/Secretarial, Call Centre, Customer Service, Engineering, Estate Agency, Fashion, Financial Services, Human Resources, Insurance, Legal-Company Secretaries, Payroll, Property/Surveying, Sales, Wealth Management
Office Location: Springfield House, Water Lane, Wilmslow, Cheshire SK9 5AG
Phone Number: 01625 548282