Customer Support Advisor

Posted 6 months ago by Candidate Source
Location Taunton Job Type Full Time - Permanent
Salary £19,000 pa plus benefits Sector Call Centre, Customer Service
An award-winning national company is seeking a Customer Support Advisor to join its professional team on a full time, permanent basis, based in Taunton.  The company strives to provide the best service to its clients and are looking for talented people to join its ever-growing business.

Are you looking for a new opportunity within a progressive and professional business?

Do you have a strong background in delivering exceptional service to clients?  Then this could be for you!

As a Customer Support Advisor your duties will include:
  • Providing a proactive and responsive service maximising client retention.
  • Managing policy administration and queries in a professional, timely and empathetic manner and in line with company guidelines.
  • Providing professional assistance and advice to clients ensuring high levels of service.
  • Maintaining accurate records and file notes.
  • Checking, processing and issuing new policies within agreed company standards.
  • Assisting with queries regarding potential and ongoing claims.
To be a successful Customer Support Advisor you will have the following skills and experience:
  • Ownership of own continuing professional development.
  • Knowledge of Microsoft Word and Excel.
  • A minimum of 5 GCSE’s or equivalents at C grade and above to include English and Maths. Able to produce certificates to verify all qualifications.
  • Excellent customer care skills.
  • Great administration, interpersonal and communication skills.
  • Ability to manage personal workloads, follow clear instructions to carry out given tasks and meet deadlines.
  • Ability to work closely and flexible with other team members.
  • Demonstrate a high level of professionalism, integrity and commitment.
In return, the Customer Support Advisor will receive a salary of £19,000 per annum plus excellent benefits which include support in obtaining work-related professional qualifications, pension and more.

If you are interested in becoming an Advisor, click apply and upload a copy of your CV.

Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third partys details should you wish.

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Candidate Source


Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third pa...

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Phone Number: 01675 462876