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Customer Support Engineer

Posted about 23 hours ago by BMR Solutions Ltd
Location Clevedon, Somerset Job Type Full Time - Permanent
Salary £35000 - £37500 per annum Sector Engineering
Reference JO0000004366_1565948889

Customer Support Engineer

North Somerset

£35,000 - £37,500

Permanent


The Company

A well-established manufacturing company based in South Bristol, operating worldwide.

The Role

The Customer Support Engineer will be working alongside the Technical Support Manager to serve ever more complex products and demanding customers. System commissioning and correct set up is even more important, processes are more challenging and with the time to market reducing there is a greater call on the Customer Support team to support the field and engage the factory.

You will be required to provide professional reactive and proactive customer support to regional customer support teams in mitigating and resolving product nonconformities or application problems with the customers.

In addition, you will be required to provide support for the introduction and maintenance of new product families, systems and upgrades with technical reviews, customer support deliverables, training and documentation.

You will also need to share technical product feedback and lessons learnt within regional customer support teams.

The Successful Candidate

To be considered for this position you will be able to demonstrate that you possess the following skills, attributes and experiences:

  • Working as a Technical Support Engineer or in an electro-mechanical installation / commissioning / testing role.
  • Proven in depth knowledge of electrical and/or mechanical systems
  • Excellent customer service skills
  • Well proven problem-solving skills
  • Ability to diagnose and resolve technical problems
  • Experience of providing technical guidance to other staff
  • Confident grasp of increasingly complex technical matters, indicated by speed, accuracy and quality work
  • Approachable by others for advice and assistance



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BMR Solutions Ltd

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http://www.bmrsolutions.co.uk

BMR Solutions provides experienced technical & professional staff for employment within the engineering & manufacturing field on a contract & permanent basis, from shop floor to senior management.

Live Jobs: 938 - View all Jobs
Sector Specialisms: Engineering, Manufacturing/Production
Office Location: 14 Hotwell Road, Bristol, Avon BS8 4UD
Phone Number: 0117 971 4700