Are you an Operations Manager/ Exports Manager with experience of working within SEA AND AIR FREIGHT? We have a fantastic opportunity to work with one of the UK's leading logistics and freight companies based in Stoke on Trent as an Operations Manager overseeing the exports team. Salary £30-35k plus benefits, profit related bonus and salary reviews every year! Working Mon-Fri 9-5.30.
As Operations Manager you will be responsible for the strategic and operational delivery of an effective Sea & Air Service. You will be managing a team of 5 Export Operators, so you will be a strong and effective leader who can demonstrate their ability to meet targets.
Liaising with customers, overseas agents, air and ocean carriers as well as the internal sales team, you will manage invoicing, analyse and monitor reports, develop and manage processes to deliver effective quotes, collections and delivery to customers. You must able to introduce KPIs and monitor these to evaluate the quality of service delivery.
With regards to your team, staff performance is your responsibility, conducting appraisals, identifying skills gap and coaching and inspiring your team.
Extensive knowledge and experience of OCEAN EXPORT processes as well as AIR FREIGHT is required for this role. LCL (Less Container Load), FCL (Full Container Load), and Freight Forwarding experience is highly advantageous. Included in your remit is to negotiate rates with providers to ensure maximum profit per shipment. Knowledge of Destin8, ASM Sequoia, Excel and customs clearance is also necessary to be successful in this role.
This role would suit: Export Manager, Operations Manager, Air Freight Manager, Sea Freight Manager, Service Delivery Manager, Air Cargo Manager, Freight Manager, Customer Service Manager
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.