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French Speaking Customer Service Coordinator

Posted 5 months ago by Kerr Multilingual
Location West London, London Job Type Full Time - Permanent
Salary Up to £22000.00 per annum + benefits Sector Customer Service

French Speaking Customer Service Coordinator

West London

Starting Salary of £22K + benefits

The company:

Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London.

What you'll do:

  • Managing the customers' relationship either by telephone or email.
  • Handle and resolve customer complaints promptly
  • Provide pricing and delivery information when required
  • Set up new customer accounts and verifications.
  • Process orders, forms, applications and requests according to timeframes.
  • Escalate and redirect unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Keep customer databases updated
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Ensure highest level of service provided.
  • Any other administrative duties

You need to have:

  • Perfect fluency in English AND French
  • Experience within customer service
  • Ideally experience with B2B clients.
  • Impeccable organisation skills with the ability to prioritise
  • Strong analytical skills
  • An excellent communicator and problem solving
  • Adaptability and attention to detail.
  • A team player
  • Computer literate

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

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Kerr Multilingual

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http://www.kerr-recruitment.co.uk

Established in 1969, Kerr recruitment is one of London's leading and most established multilingual recruitment organisations. Our consultants are bi-linguists/multi-linguists with years of recruitm...

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Office Location: Santon House, 53-55 Uxbridge Road, Ealing, London W5 5SA
Phone Number: 0203 478 3886