IT Service Delivery Manager, Oxford, £45,000pa - £50,000pa plus benefits:
Are you an experienced IT Service Delivery Manager who has experience of leading teams of service desk or helpdesk engineers, applying ITIL best practices & methodology? If so, this role could be the perfect next step in your career. Our client is looking to hire an IT Service Delivery Manager over the coming weeks to be in place ASAP. We have interview dates available, so please contact us immediately.
This IT Service Delivery Manager role blends together service desk management, the delivery of IT as a service into the business and the implementation of ITIL best practices and methodology. You will provide leadership to an IT Support Team Leader, an established service desk, conducting weekly 1-2-1's, highlighting areas for personal and technical training. This role is working for one the UK's leaders in their industry. With over 800 users covering ten UK sites you will be based at their head office set in the stunning Oxfordshire Countryside just on the outskirts of the city. There will be the requirement to travel to the other UK sites.
The successful IT Service Delivery Manager should be someone who has progressed from a technical role into a team leading or service management role. You'll be passionate about your service desk team constantly striving to achieve the best possible service to the business. You'll be a leader, someone who can invigorate your team through leadership and coaching. It is also key for you to engage with people and build strong relationships with senior stakeholders. Here are some of the essential and desirable experience and skills:
- You will be able to demonstrate experience of working as a Service Delivery Manager in an IT Service Desk environment
- You will have proven people management skills
- Have a good technical background and have the ability to apply common sense to challenges
- A working knowledge of Windows Server, Active directory, Networking and MS Office
- A Microsoft qualification would be desirable
- An ITIL Foundation is desirable along with a relevant degree or equivalent
If you're a Service Delivery Manager looking for an exciting new challenge then please do not hesitate to contact the MARS Recruitment team.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).