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IT Support / Infrastructure Engineer

Posted 9 days ago by Jobseekers Recruitment
Location Bridgwater, Somerset Job Type Full Time - Permanent
Salary Negotiable Sector IT
Reference VR/12795_1558099744

Our clients are a successful, well established IT consultancy providing support and infrastructure services to a wide range of SME business clients in the South West region.
ROLE
An opportunity has arisen for an entry to mid-level IT Engineer to join their expanding Consultancy based in Bridgwater, Somerset. The role will be fast paced, including a wide range of technology and be predominately customer facing. It will suit someone with a keen interest in all things IT and a passion for good customer service. This position also offers ongoing career-based training and development.

RESPONSIBILITIES
· Initially responsible for logging and tracking tickets through to completion.
· Developing into the provision of IT support, troubleshooting and installations both over the phone and face to face on client sites over a wide range of technologies.
· As part of the support team, you will be working with a number of clients in many sectors of the private and business environment.
· Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge.
· With training, developing into monitoring & maintaining client PCs, Servers, SaaS and network equipment.

ESSENTIAL SKILLS / EXPERIENCE
· Be proactive, self-motivated, and able to use initiative.
· Ability to communicate effectively both verbally and in writing with non-technical users.
· Knowledge of Windows 10 and working knowledge of Microsoft Office applications.
· Knowledge of PC/Server/Networking hardware.
· Basic computer networking knowledge (WAN, LAN, WiFi)

DESIRABLE SKILLS / EXPERIENCE
· Managing Windows 10 (Domain and AzureAD)
· Microsoft Server 2012/2016/2019 deployment and administration
· Microsoft Office 365 Administration
· Setup of network equipment. Switches, Routers, WiFi (Ubiquiti)
· Experience with VoIP (Yealink and 3CX)
· Relevant experience working in an IT environment
· Previous experience working in a customer focused environment

THE PERSON
You will have a professional and dynamic approach, effective listening skills, and the ability to build effective working relationships with our customers. You must have an aptitude for learning new skills as the technology we use changes rapidly to suit the businesses we serve. You will have a genuine desire and commitment to help, which is just as important as fixing stuff!
Applicants should also have a full clean UK driving licence and live within a reasonable commuting distance from Bridgwater.


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