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IT Technician

Posted 7 days ago by Angel Human Resources London Bridge/Croydon
Location Sunderland, Tyne and Wear Job Type Full Time - Temporary
Salary Up to £12.35 per hour Sector IT
Reference IT/SUN_1568294389

IT TECHNICIAN

A temporary vacancy has opened for an IT Technician on a temporary basis working for a local authority department. This role is to start ASAP up to the end of the year working full-time hours.

Candidates should have extensive experience working within IT support roles, with particular emphasis on Active Directory, Microsoft Windows and Office products, Office 365 and networking awareness.

Responsibilities

  • Resolve calls in accordance with set procedures and guidance
  • Investigate and assess service user issues and requests to enable efficient processing and resolution of calls
  • Escalate calls to other technical resolver teams where required
  • Liaise with other technical staff to identify potential problems at the earliest opportunity
  • Proactively engage in knowledge transfer between ICT colleagues
  • Recommend the creation of, and amendment to, procedures and knowledge articles, where issues and improvement opportunities are identified
  • Provide advice and guidance in relation to the resolution of service calls, to service users, team members and managers
  • Suggest changes to processes where calls may be more efficiently processed, particularly where there are opportunities to resolve calls earlier in the escalation process
  • Maintain network and application user access including the creation, amending and removing of permissions in accordance with corporate authorisation process
  • Provide support and guidance of the corporate computing environment, including Desktop, Thin Client and mobile technologies
  • Support and deploy the corporate software solutions including those manually installed and those installed using centrally managed deployment systems
  • Support the corporate telephony system, including the creation, amending and removing of users, configuration and installation of hardware devices
  • Basic network troubleshooting including checking connectivity of devices and related network settings
  • Connecting devices to the corporate wired and wireless networks and related troubleshooting
  • Verifying and updating of all records within the IT Service Management toolset, to ensure accuracy of records
  • Remain aware of, ad-hear to and promote, to service users, security and data protection standards
  • Monitor and progress the purchasing of IT related items and related financial transactions
  • Ad-hear to stock control processes to ensure accurate asset tracking.

Angel Human Resources is acting as an Employment Business in relation to this vacancy.

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Angel Human Resources London Bridge/Croydon

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