Italian + German OR French Speaking Customer Service Specialist

Posted 2 months ago by Kerr Multilingual
Location Sunbury-On-Thames, Middlesex Job Type Full Time - Permanent
Salary £21000.00 - £22000.00 per annum + Bonus + Benefits + Travel Allowance Sector Customer Service

Italian + German OR French Speaking Customer Service Specialist

Permanent Full Time


Up to £22K + bonus + benefits + travel allowance

Kerr operating as an employment business is seeking to appoint an Italian and German OR Italian and French speaking Customer Service Specialist with our client, an international company within the IT sector. The successful candidate will be responsible for queries coming via telephone, emails, social media channels.

Working hours: Monday to Thursday 8am to 5pm/ Friday 8am to 3pm

Key Tasks

  • Receive queries from customers from different markets in an efficient and timely manner to ensure customer satisfaction as well updating database.
  • Provide first level technical support. Calls that exceed first level technical support should be passed to the Technical Support team.
  • Manage live chat requests, respond to comments from the social media management system and emails.
  • Follow company procedures to manage logistical issues.
  • Participate in regular hands-on product training to increase product knowledge.
  • Regularly review and update email templates used in the CRM system.
  • Perform other work-related duties as assigned.

Ideal candidate would have:

  • Must be fluent in English and Italian
  • Fluent in either German or French
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • 1-year experience of dealing with customers on the phone and in email in an administrative/office-based role would be ideal.
  • Some interest in gaming would be a plus
  • Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgement.

Closing Date: 15th April 2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to

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Kerr Multilingual


Established in 1969, Kerr recruitment is one of London's leading and most established multilingual recruitment organisations. Our consultants are bi-linguists/multi-linguists with years of recruitm...

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Sector Specialisms: Accountancy, Admin/Secretarial, Advertising, Affiliate Marketing, Banking, Call Centre, Compliance, Customer Service, Digital Marketing, eGaming, Engineering, Events, Fashion, Financial Services, Graphic Design, Human Resources, Information Management, Insurance, Investment Management, IT, IT Sales, Languages, Legal-Company Secretaries, Logistics, Market Research, Marketing, Media, Payroll, Project Management, PR/Public Relations, Sales, SAP, Shipping, Supply Chain, Technical, Telecoms, Travel, Web Content Management
Office Location: Santon House, 53-55 Uxbridge Road, Ealing, London W5 5SA
Phone Number: 0203 478 3886