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Spares Co-Ordinator

Posted 1 day ago by Red Recruit
Location Basildon Job Type Full Time - Permanent
Salary £18k - 20k per year Sector Customer Service, Utilities

Spares Co-ordinator - VR/20309

The Company & Role:

Our client, a worldwide pioneer in heating technology, is looking for a Spares Co-ordinator to join their Parts and Service team in Basildon, Essex.

The Role:

  • Ensure effective liaison with internal/external customers.
  • Manage customer requests for service via telephone, e-mail, letter, system generated, planned preventive maintenance schedules, etc.
  • Input work requests to computer systems in accordance with procedures.
  • Ensure that all quotations are up to date & dispatched to the customer & place orders with suppliers & expedite as necessary.
  • Ensure spare parts are supplied to the ASC/direct engineer/site prior to the appointment.
  • Ensure that service delivery requirements are captured within the system & are effectively communicated.
  • Deliver high quality standards of customer service to internal/external customers.
  • Demonstrate the highest level of customer care & relationship management at all times.
  • Maintain the records & progress of each job undertaken, keeping records of all site variations, utilising computerised systems for all works as necessary.
  • Organise appointments & ensure attendance.
  • Ongoing monitoring of cost prices ensuring any correspondence confirming price increases are directed to the Group accordingly. Also ensuring any spare parts cost reductions are realised.
  • Ongoing maintenance of spares stock levels including monitoring/updating of min & max levels.
  • Where necessary, assist in the accurate picking, packing & despatch of spares.
  • Process returns from customers, liaising with the Technical Department to organise any relevant inspections. Inform customers of outcomes and raise any credits accordingly. Process returns from engineers & ASCs ensuring stock adjustments are up to date on a weekly basis.
  • Ensure order acknowledgements, delivery notes & invoices are generated & supplier invoices are checked & authorised for payment in a timely manner.

Requirements:

  • Previous experience in a Customer Service/Technical role would be advantageous; some lean towards 'specialist' order fulfilment would be preferred.
  • High standard of oral & written English.
  • Advanced IT skills (Word processing, Spreadsheets, Databases, Internet, MS Outlook, scheduling systems, etc.).
  • Able to prioritise work in agreement with customers.
  • Financial Management specifically in relation to Service Invoice Processing.
  • Excellent communication skills & customer orientated approach and focus, including ability to effectively handle complaints.
  • Ability to work as part of a team to deliver excellent service.

Hours:

Monday - Thursday, 8.30am - 17.00pm (1 hour lunch) & Friday, 8.30am - 16.00pm (30 mins lunch)

In Return:

You will receive a salary of £18-20k depending on experience plus annual bonus.

If you're interested, click apply now, or email your CV to our Shipping Team on shipping@redrecruit.com

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